Cancellation Policy
Cancellation Policy :
- Order Cancellation
- Standard Products: Orders for standard (non-customized) products can be canceled within 24 hours of purchase. To cancel your order, please contact our customer service team at support@themdernart.in.
- Customized Products: Orders for customized products can be canceled within 4 hours of purchase. Due to the personalized nature of these items, cancellations after this period will not be accepted as the customization process will have begun.
- Refunds
- Standard Products: If you cancel your order within the 24-hour window, a full refund will be processed. Refunds will be issued to the original payment method within 5-7 business days.
- Customized Products: If you cancel your order within the 4-hour window, a full refund will be processed. Refunds will be issued to the original payment method within 5-7 business days.
- Refund Method
- Changes to Orders
- Standard Products: Changes to orders for standard products can be made within 24 hours of purchase. Please contact our customer service team to make any changes.
- Customized Products: Changes to orders for customized products can be made within 4 hours of purchase. Due to the personalized nature of these items, changes cannot be made after this period.
- Non-Returnable Items
- Customized Products: As these items are made to your specific requirements, they cannot be returned or refunded unless there is a manufacturing defect or an error on our part.
- Exceptions
In exceptional circumstances, such as errors in the order or defects in the product, please contact our customer service team to discuss potential resolutions.